Policy
Complaint Resolution
On this page you can read more about our grievance procedure.
Complaint resolution Amsterdam Brain Center
August 2024
Your opinions, suggestions and complaints matter!
Of course, we would love to hear if you are satisfied with our treatment and results. Unfortunately, you may also have a different experience, even then it is important that you express your opinion or complaint.
Always discuss problems with your doctor first. In most cases, problems can be resolved by mutual agreement. Should we not come to an agreement together, you can contact the complaints officer of the Nederlandse Chiropractoren Associatie. You can come here because Amsterdam Brain Center collaborates with Chiropractie Praktijk Kennemerland on quality management.
The NCA complaint officer acts from a sincere interest and will make every effort to try, with you and the health care provider, to find a meaningful and satisfactory solution, if possible while maintaining the relationship and mutual trust.
If this does not go according to plan, the complaints officer can advise you on a possible follow-up. The complaints officer works according to the professional profile of the VKIG.
The complaints officer can be reached daily by patients and chiropractors at telephone number 088 – 024 51 66 or at [email protected].
All members of the NCA are registered in the quality register of the Dutch Chiropractic Foundation. Should no resolution be reached after discussions with your chiropractor and/or with the help of mediation by the complaints officer, a dispute may exist.
Dispute resolution is available through the SCN. The complaints officer can inform you of this. From January 1, 2023, you can take your dispute to the Dispute resolution KPZ.****
Your report is always recorded and may lead to an action to improve care.
Would you like to know if you are the
suitable candidate?
Schedule an introductory meeting with Ben, Jesse or Irving now.