{"id":41055,"date":"2024-09-04T17:51:39","date_gmt":"2024-09-04T17:51:39","guid":{"rendered":"https:\/\/amsterdambraincenter.com\/complaint-resolution\/"},"modified":"2025-08-07T08:30:52","modified_gmt":"2025-08-07T08:30:52","slug":"complaint-resolution","status":"publish","type":"page","link":"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/","title":{"rendered":"Complaint Resolution"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(0,0,0,0.49)” background_enable_image=”off” background_blend=”multiply” background_enable_video_mp4=”off” custom_padding=”0px||0px||false|false” bottom_divider_height=”89px” bottom_divider_flip=”horizontal” background_color_phone=”rgba(0,0,0,0.28)” background_last_edited=”on|phone” background_enable_color_phone=”on” background_blend_phone=”multiply” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.20.0″ _module_preset=”default” width=”100%” max_width=”2560px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f9fe” custom_padding=”100px|200px|100px|100px|true|false” custom_padding_tablet=”” custom_padding_phone=”80px|40px|80px|40px|true|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” text_font=”Open Sans|700|||||||” text_text_color=”#000000″ header_4_font=”Open Sans|700||on|||||” custom_margin=”||15px|||” global_colors_info=”{}”]<\/p>\n

\n

Policy<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” header_font=”PT Serif|700|||||||” header_text_color=”#000000″ header_font_size=”53px” header_line_height=”1.2em” custom_margin=”||8px|||” header_font_size_tablet=”82px” header_font_size_phone=”47px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Complaint Resolution<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”18px” header_font=”PT Serif|700|||||||” header_text_color=”#000000″ header_font_size=”82px” header_line_height=”1.2em” custom_margin=”||8px|||” custom_padding=”||0px|||” header_font_size_tablet=”82px” header_font_size_phone=”47px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

On this page you can read more about our grievance procedure.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ disabled_on=”off|off|off” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#ededed” background_image=”https:\/\/amsterdambraincenter.com\/wp-content\/uploads\/2021\/11\/web-naar-herstel.png” background_position=”bottom_center” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” width=”63%” max_width=”1397px” custom_padding=”|0px||0px|false|true” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” background_color=”#f7f7f7″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”PT Serif||||||||” header_text_color=”#000000″ header_font_size=”50px” header_line_height=”1.2em” header_2_font=”PT Serif|700|||||||” header_2_text_align=”left” header_2_text_color=”#000000″ header_2_font_size=”50px” header_2_line_height=”1.2em” width=”90%” module_alignment=”center” custom_margin=”||8px|||” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Complaint resolution Amsterdam Brain Center <\/b><\/span><\/h2>\n

August 2024<\/b><\/span><\/p>\n

Your opinions, suggestions and complaints matter! <\/span><\/p>\n

Of course, we would love to hear if you are satisfied with our treatment and results. Unfortunately, you may also have a different experience, even then it is important that you express your opinion or complaint.<\/p>\n

Always discuss problems with your doctor first. In most cases, problems can be resolved by mutual agreement. Should we not come to an agreement together, you can contact the complaints officer of the Nederlandse Chiropractoren Associatie<\/a>. You can come here because Amsterdam Brain Center collaborates with Chiropractie Praktijk Kennemerland on quality management.<\/p>\n

The NCA complaint officer acts from a sincere interest and will make every effort to try, with you and the health care provider, to find a meaningful and satisfactory solution, if possible while maintaining the relationship and mutual trust.<\/p>\n

If this does not go according to plan, the complaints officer can advise you on a possible follow-up. The complaints officer works according to the professional profile of the VKIG<\/a>.<\/p>\n

The complaints officer can be reached daily by patients and chiropractors at telephone number 088 – 024 51 66 or at klachtennca@cbkz.nl.<\/p>\n

All members of the NCA are registered in the quality register of the Dutch Chiropractic Foundation<\/a>. Should no resolution be reached after discussions with your chiropractor and\/or with the help of mediation by the complaints officer, a dispute may exist.<\/p>\n

Dispute resolution is available through the SCN. The complaints officer can inform you of this. From January 1, 2023, you can take your dispute to the Dispute resolution KPZ<\/a>.****<\/p>\n

Your report is always recorded and may lead to an action to improve care.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.0″ _module_preset=”default” background_enable_image=”off” background_video_mp4=”https:\/\/amsterdambraincenter.com\/wp-content\/uploads\/2021\/12\/video-hightech_2.mp4″ custom_padding=”||50px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_font=”PT Serif||||||||” header_text_color=”#000000″ header_font_size=”82px” header_line_height=”1.2em” header_2_font=”PT Serif|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”60px” header_2_line_height=”1.2em” header_3_font=”PT Serif|700|||||||” header_3_text_align=”center” header_3_text_color=”#FFFFFF” header_3_font_size=”40px” header_3_line_height=”1.4em” text_orientation=”center” custom_margin=”||8px|||” global_colors_info=”{}”]<\/p>\n

Would you like to know if you are the
suitable candidate?<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” text_font=”Open Sans|600|||||||” text_text_color=”#FFFFFF” text_font_size=”16px” text_line_height=”2em” header_3_font=”PT Serif|700|||||||” header_3_text_color=”#000000″ header_3_font_size=”27px” header_3_line_height=”1.4em” header_4_font=”Open Sans|700|||||||” header_4_text_color=”#4a3ec5″ header_4_font_size=”17px” text_orientation=”center” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Schedule an introductory meeting with Ben, Jesse or Irving now.<\/p>\n

[\/et_pb_text][et_pb_button button_text=”Schedule a conversation” button_alignment=”center” _builder_version=”4.20.0″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”#FFFFFF” button_bg_color=”#ef641e” button_bg_color_gradient_direction=”90deg” button_bg_color_gradient_stops=”#3483db 0%|#4748c8 100%” button_bg_color_gradient_start=”#3483db” button_bg_color_gradient_end=”#4748c8″ button_border_width=”0px” button_border_color=”RGBA(255,255,255,0)” button_letter_spacing=”0px” button_font=”Inter|500||on|||||” custom_margin=”25px||||false|false” custom_padding=”15px|30px|15px|30px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

PolicyComplaint ResolutionOn this page you can read more about our grievance procedure.Complaint resolution Amsterdam Brain Center August 2024 Your opinions, suggestions and complaints matter! Of course, we would love to hear if you are satisfied with our treatment and results. Unfortunately, you may also have a different experience, even then it is important that you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-41055","page","type-page","status-publish","hentry"],"yoast_head":"\nComplaint Resolution | Amsterdam Brain Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Resolution | Amsterdam Brain Center\" \/>\n<meta property=\"og:description\" content=\"PolicyComplaint ResolutionOn this page you can read more about our grievance procedure.Complaint resolution Amsterdam Brain Center August 2024 Your opinions, suggestions and complaints matter! Of course, we would love to hear if you are satisfied with our treatment and results. Unfortunately, you may also have a different experience, even then it is important that you […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/\" \/>\n<meta property=\"og:site_name\" content=\"Amsterdam Brain Center\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-07T08:30:52+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/complaint-resolution\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/complaint-resolution\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/#\\\/schema\\\/person\\\/67506760c44048426cfc13ec7bb92e68\"},\"headline\":\"Complaint Resolution\",\"datePublished\":\"2024-09-04T17:51:39+00:00\",\"dateModified\":\"2025-08-07T08:30:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/complaint-resolution\\\/\"},\"wordCount\":1062,\"publisher\":{\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/#organization\"},\"inLanguage\":\"en-US\"},{\"@type\":[\"WebPage\",\"MedicalWebPage\"],\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/complaint-resolution\\\/\",\"url\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/complaint-resolution\\\/\",\"name\":\"Complaint Resolution | Amsterdam Brain Center\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/#website\"},\"datePublished\":\"2024-09-04T17:51:39+00:00\",\"dateModified\":\"2025-08-07T08:30:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/complaint-resolution\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/complaint-resolution\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/complaint-resolution\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaint Resolution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/\",\"name\":\"Amsterdam Brain Center\",\"description\":\"Amsterdam Brain Center | Zorg voor uw brein\",\"publisher\":{\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/#organization\",\"name\":\"Amsterdam Brain Center\",\"url\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/amsterdambraincenter.com\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/amsterdam-brain-center-png.png\",\"contentUrl\":\"https:\\\/\\\/amsterdambraincenter.com\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/amsterdam-brain-center-png.png\",\"width\":662,\"height\":196,\"caption\":\"Amsterdam Brain Center\"},\"image\":{\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/#\\\/schema\\\/person\\\/67506760c44048426cfc13ec7bb92e68\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2ae704ac00352d72ca9c7c77f855776d91ddc1e6994eb9f617c8825bb0b387c3?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2ae704ac00352d72ca9c7c77f855776d91ddc1e6994eb9f617c8825bb0b387c3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2ae704ac00352d72ca9c7c77f855776d91ddc1e6994eb9f617c8825bb0b387c3?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\\\/\\\/amsterdambraincenter.com\"],\"url\":\"https:\\\/\\\/amsterdambraincenter.com\\\/en\\\/author\\\/info_qtnksw8z\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaint Resolution | Amsterdam Brain Center","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/","og_locale":"en_US","og_type":"article","og_title":"Complaint Resolution | Amsterdam Brain Center","og_description":"PolicyComplaint ResolutionOn this page you can read more about our grievance procedure.Complaint resolution Amsterdam Brain Center August 2024 Your opinions, suggestions and complaints matter! Of course, we would love to hear if you are satisfied with our treatment and results. Unfortunately, you may also have a different experience, even then it is important that you […]","og_url":"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/","og_site_name":"Amsterdam Brain Center","article_modified_time":"2025-08-07T08:30:52+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/#article","isPartOf":{"@id":"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/"},"author":{"name":"admin","@id":"https:\/\/amsterdambraincenter.com\/en\/#\/schema\/person\/67506760c44048426cfc13ec7bb92e68"},"headline":"Complaint Resolution","datePublished":"2024-09-04T17:51:39+00:00","dateModified":"2025-08-07T08:30:52+00:00","mainEntityOfPage":{"@id":"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/"},"wordCount":1062,"publisher":{"@id":"https:\/\/amsterdambraincenter.com\/en\/#organization"},"inLanguage":"en-US"},{"@type":["WebPage","MedicalWebPage"],"@id":"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/","url":"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/","name":"Complaint Resolution | Amsterdam Brain Center","isPartOf":{"@id":"https:\/\/amsterdambraincenter.com\/en\/#website"},"datePublished":"2024-09-04T17:51:39+00:00","dateModified":"2025-08-07T08:30:52+00:00","breadcrumb":{"@id":"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/amsterdambraincenter.com\/en\/complaint-resolution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/amsterdambraincenter.com\/en\/"},{"@type":"ListItem","position":2,"name":"Complaint Resolution"}]},{"@type":"WebSite","@id":"https:\/\/amsterdambraincenter.com\/en\/#website","url":"https:\/\/amsterdambraincenter.com\/en\/","name":"Amsterdam Brain Center","description":"Amsterdam Brain Center | Zorg voor uw brein","publisher":{"@id":"https:\/\/amsterdambraincenter.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/amsterdambraincenter.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/amsterdambraincenter.com\/en\/#organization","name":"Amsterdam Brain Center","url":"https:\/\/amsterdambraincenter.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/amsterdambraincenter.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/amsterdambraincenter.com\/wp-content\/uploads\/2023\/01\/amsterdam-brain-center-png.png","contentUrl":"https:\/\/amsterdambraincenter.com\/wp-content\/uploads\/2023\/01\/amsterdam-brain-center-png.png","width":662,"height":196,"caption":"Amsterdam Brain Center"},"image":{"@id":"https:\/\/amsterdambraincenter.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/amsterdambraincenter.com\/en\/#\/schema\/person\/67506760c44048426cfc13ec7bb92e68","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/2ae704ac00352d72ca9c7c77f855776d91ddc1e6994eb9f617c8825bb0b387c3?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/2ae704ac00352d72ca9c7c77f855776d91ddc1e6994eb9f617c8825bb0b387c3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2ae704ac00352d72ca9c7c77f855776d91ddc1e6994eb9f617c8825bb0b387c3?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/amsterdambraincenter.com"],"url":"https:\/\/amsterdambraincenter.com\/en\/author\/info_qtnksw8z\/"}]}},"_links":{"self":[{"href":"https:\/\/amsterdambraincenter.com\/en\/wp-json\/wp\/v2\/pages\/41055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amsterdambraincenter.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amsterdambraincenter.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amsterdambraincenter.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amsterdambraincenter.com\/en\/wp-json\/wp\/v2\/comments?post=41055"}],"version-history":[{"count":7,"href":"https:\/\/amsterdambraincenter.com\/en\/wp-json\/wp\/v2\/pages\/41055\/revisions"}],"predecessor-version":[{"id":41752,"href":"https:\/\/amsterdambraincenter.com\/en\/wp-json\/wp\/v2\/pages\/41055\/revisions\/41752"}],"wp:attachment":[{"href":"https:\/\/amsterdambraincenter.com\/en\/wp-json\/wp\/v2\/media?parent=41055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}